Product Manager · Munich, Germany

Hi, I'm Faizan Zafar

I build products that put the customer first.

A customer-centric product professional with a strong bias for action, dedicated to identifying and fulfilling customer needs, possessing 5 years of experience in the SaaS industry, with a proven track record of effectively collaborating across product and business functions to deliver impactful and value-driven solutions.

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Portrait of Faizan Zafar
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Years in SaaS
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Product roles
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About Me

I turn customer needs into impactful, value-driven products — working shoulder-to-shoulder across product and business functions.

Over 5 years in SaaS, I've managed products across workforce management, reality capture and process mining — leading beta programmes, shaping roadmaps, and driving cloud adoption. My background in Data Science keeps me close to the metrics that prove a product is working.

Discovery & Research

Market research and customer discovery to find the problems worth solving.

Roadmapping

Prioritisation and roadmapping that align teams around real customer value.

Agile Delivery

Backlog management and sprint execution that ship the right thing, fast.

Customer-Centricity

A bias for action, anchored in identifying and fulfilling customer needs.

Experience

Building SaaS products across workforce management, reality capture, process mining and applied research.

Product Manager

Apr 2023 — Present
ATOSS Software
Munich, Germany
  • Lead the product strategy, scope definition, and release delivery for core modules, including ATOSS Workflow and Expert Center.
  • Operationalise complex workforce management business logic into actionable technical concepts and scalable product capabilities.
  • Drive product prioritisation by balancing customer needs and business value, while addressing customer escalations.
  • Design, govern, and document product discovery frameworks, and organisational PM processes across the department.

Product Manager

May 2022 — Mar 2023
NavVis
Munich, Germany
  • Led a beta programme for NavVis Enterprise Cloud Processing features with 5 enterprise customers.
  • Visualised and monitored 8 vital metrics to measure the product engagement of NavVis Reality Capture products.
  • Revamped the CRM Product Catalogue containing 1000+ listings to boost sales efficiency.

Product Manager

Mar 2021 — Apr 2022
Celonis
Munich, Germany
  • Conceptualised feature specifications, wrote user stories, and planned sprints for developing Celonis EMS.
  • Resolved customer support issues, decreasing resolution time by 21% and improving overall customer satisfaction.
  • Drove customers' migration from on-prem to cloud platform, increasing daily active users by 18%.

Key Skills

Product Expertise

Agile Delivery Market Research Backlog Management Discovery Prioritisation Roadmapping

Product Stack

Jira Jira Product Discovery Confluence Claude Code Figma Salesforce Dynamics 365 SAP Signavio Asana Miro

Projects

M.Sc. Thesis

Investigating Quality Attributes & Best Practices of Microservices Architectures

May 2022 — Nov 2022 · RWTH Aachen University

Created a structured catalogue of 239 design guidelines and proposed a quality model outlining 70 quality characteristics, both aimed at supporting the construction of Microservices Architectures, giving architects and developers a reference guide for building distributed systems and a vocabulary for targeted quality assurance.

239
Design guidelines catalogued
70
Quality characteristics modelled
Overview Thesis Report Thesis Talk

Certifications

Strategy & Discovery

Product Strategy Micro-Certification

Radical Product Thinking — Vision Setting

Product Discovery Micro-Certification

Product Roadmapping Micro-Certification

Growth & Analytics

Product-Led Growth Micro-Certification (PLGM)™

Product Experimentation Micro-Certification

Product Analytics Micro-Certification (PAC)™

Digital Adoption Certification

Delivery & Launch

Professional Scrum Product Owner™ I (PSPO I)

Product Launch Micro-Certification

Artificial Intelligence

Artificial Intelligence Micro-Certification

AI for Product Management

Education & Languages

Education

M.Sc. Data Science
RWTH Aachen University
📍 Aachen, Germany🗓 2019 — 2022
B.Eng. Software Engineering
National University of Sciences & Technology (NUST)
📍 Islamabad, Pakistan🗓 2014 — 2018

Languages

EnglishBusiness Fluent
GermanIntermediate Proficiency

Let's build something customers love

I'm always happy to talk product, collaboration or new opportunities. Drop me a line.

Email me Connect on LinkedIn
[email protected] Munich, Germany