Product Manager
Apr 2023 — Present- Product Manager for the ATOSS Staff Efficiency Suite (ASES).
Product Manager · Munich, Germany
Hi, I'm Faizan Zafar
I build products that put the customer first.
A customer-centric product professional with a strong bias for action, dedicated to identifying and fulfilling customer needs. 4+ years in the SaaS industry, with a proven track record of collaborating across product and business functions to deliver impactful, value-driven solutions.
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Years in SaaS
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Product roles
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Certifications
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Degrees earned
About
I turn customer needs into impactful, value-driven products — working shoulder-to-shoulder across product and business functions.
Over 4+ years in SaaS, I've managed products across workforce management, reality capture and process mining — leading beta programs, shaping roadmaps, and driving cloud adoption. My background in Data Science keeps me close to the metrics that prove a product is working.
Discovery & Research
Market research and customer discovery to find the problems worth solving.
Roadmapping
Prioritization and roadmapping that align teams around real customer value.
Agile Delivery
Backlog management and sprint execution that ship the right thing, fast.
Customer-Centricity
A bias for action, anchored in identifying and fulfilling customer needs.
Career
Experience
Building SaaS products across workforce management, reality capture, process mining and applied research.
Product Manager
May 2022 — Mar 2023- Led a beta program for NavVis Enterprise Cloud Processing and Person Blurring features with 5 enterprise customers.
- Visualised and monitored 8 vital metrics to measure the product engagement of NavVis Reality Capture products.
- Revamped the CRM Product Catalog containing 1000+ listings to boost sales efficiency.
Product Manager
Mar 2021 — Apr 2022- Conceptualized feature specifications, gathered requirements, wrote user stories and managed sprints for developing Celonis EMS.
- Resolved customers' issues with Celonis EMS, decreasing issue resolution time by 21% and improving overall customer satisfaction.
- Drove customers' migration from on-prem to cloud platform, increasing daily active users by 18%.
Graduate Student Researcher
Oct 2019 — Mar 2021- Proposed and statistically analysed 2 novel technology acceptance frameworks in the contexts of e-commerce and care work.
- Designed fine-grained classification and clustering models on e-commerce and healthcare data.
Toolbox
Key Skills
The methods I work by and the tools I work with, day to day.
Product Expertise
Agile
Market Research
Backlog Management
Discovery
Prioritization
Roadmapping
Product Stack
Jira
Jira Product Discovery
Confluence
Claude Code
Figma
Salesforce
Dynamics 365
Asana
Miro
Selected Work
Projects
Research that shaped how I think about quality, structure and systems.
Investigating Quality Attributes & Best Practices of Microservices Architectures
May 2022 — Nov 2022 · RWTH Aachen University
Created a structured catalog of design guidelines and proposed a quality model to support the construction of Microservices Architectures — giving architects and developers a reference guide for building distributed systems and a vocabulary for targeted quality assurance.
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Design guidelines cataloged
70
Quality characteristics modeled
Credentials
Certifications
Continuous learning across strategy & discovery, growth & analytics, delivery, and AI.
Strategy & Discovery
Product Strategy Micro-Certification
Radical Product Thinking — Vision Setting
Product Discovery Micro-Certification
Product Roadmapping Micro-Certification
Growth & Analytics
Product-Led Growth Micro-Certification (PLGM)™
Product Experimentation Micro-Certification
Product Analytics Micro-Certification (PAC)™
Digital Adoption Certification
Delivery & Launch
Artificial Intelligence
Background
Education & Languages
Education
M.Sc. Data Science
RWTH Aachen University
B.Eng. Software Engineering
National University of Sciences & Technology (NUST)
Languages
EnglishBusiness Fluent
GermanIntermediate Proficiency
Let's build something customers love
I'm always happy to talk product, collaboration or new opportunities. Drop me a line.